Lumina Studios Privacy Policy

At Lumina Studios, located at 45 Oak Avenue, Suite 200, Willow Creek, CA 91205, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. We believe in transparency and want you to understand how we handle your data. This policy is effective as of January 1, 2025.

1. Data Collection

We collect various types of information to provide you with the best possible experience and to improve our services. The information we collect depends on how you interact with us. Here are the categories of data we collect:

Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when you fill out a contact form, book a session, subscribe to our newsletter, or create an account. For instance, when you book a wedding photography package, we collect your name, contact details, wedding date, and venue information.
Payment Information: When you purchase our services, we collect payment information such as credit card details or other financial data necessary to process your payment. This information is processed securely through our trusted payment processors, such as Stripe and PayPal, and is not stored on our servers.
Website Usage Data: We automatically collect certain information about your visit to our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar tracking technologies to collect this data. For more information, please see our Cookies Policy.
Photographic and Video Data: As a photography studio, we collect and store the photographs and videos we take during your sessions. This data is used to provide you with the final product and may be used for promotional purposes with your explicit consent.
Communication Data: We collect and store records of our communications with you, including emails, phone calls, and chat logs. This helps us to provide better customer service and to resolve any issues you may have.

2. Data Usage

We use the collected data for various purposes to enhance your experience and improve our services:

Providing Services: We use your personal information to provide you with the services you request, such as scheduling photography sessions, delivering photographs and videos, and processing payments.
Communication: We use your contact information to communicate with you about your bookings, provide updates on our services, respond to your inquiries, and send you newsletters or promotional materials if you have subscribed. You can opt-out of receiving promotional emails at any time by clicking the unsubscribe link in the email.
Improving Our Website: We analyze website usage data to understand how our website is being used and to identify areas for improvement. This helps us to optimize the user experience and to ensure that our website is functioning effectively.
Marketing: With your consent, we may use your photographs and testimonials for marketing purposes, such as displaying them on our website or in our promotional materials. You have the right to withdraw your consent at any time.
Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our legal rights.

3. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: We use encryption to protect sensitive data, such as payment information, during transmission and storage.
Secure Servers: We store your data on secure servers that are protected by firewalls and other security technologies.
Access Controls: We restrict access to your personal information to authorized employees who need it to perform their duties.
Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Employee Training: Our employees are trained on data protection best practices and are required to comply with our privacy policies.

Despite our best efforts, no security system is impenetrable. In the event of a data breach, we will notify you and the relevant authorities as required by law.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with services, complying with legal obligations, resolving disputes, and enforcing our agreements. The specific retention period depends on the nature of the data and the purpose for which it was collected. For example:

Personal Information: We retain your personal information for as long as you have an account with us or as needed to provide you with services.
Payment Information: We retain payment information for as long as required by law, typically for accounting and tax purposes.
Website Usage Data: We retain website usage data for a period of one year to analyze trends and improve our website.
Photographic and Video Data: We retain your photographs and videos indefinitely, unless you request their deletion.

After the retention period expires, we will securely delete or anonymize your personal information.

5. User Rights

You have certain rights regarding your personal information, including:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
Right to Withdraw Consent: If you have provided consent for us to process your personal information, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer at dpo@luminastudios.com or call us at (555) 789-1234. We will respond to your request within 30 days.

6. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lumina Studios
45 Oak Avenue, Suite 200
Willow Creek, CA 91205
Phone: (555) 123-4567
Email: info@luminastudios.com

Data Protection Officer: Eleanor Vance
Email: dpo@luminastudios.com
Phone: (555) 789-1234

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By using our website or services, you consent to the terms of this Privacy Policy.